How fast can care start?

Families often call after a hospital discharge, a fall, or a sudden change. Timing matters. Here’s what we typically aim for—and what helps us start safely without surprises.

Typical timelines (what we aim for)

• Callback within 30 minutes (7am–9pm) when you call or leave a message.
• Same‑day assessment when requested by 2pm (when available).
• Care can often begin within 24 hours after plan approval (as staffing allows).

What helps us start quickly

• ZIP code + exact address area (stairs, parking, access notes)
• Schedule needed (days/times + hours per visit)
• Hands-on needs (ADLs, transfers, toileting, fall-risk moments)
• Any discharge paperwork/restrictions (if post-hospital)

What can delay a start (common reasons)

• Unclear scope: the biggest delays happen when needs are underspecified.
• High-intensity needs: transfers, heavy assist, and overnight safety require tighter matching.
• Short, inconsistent schedules: very small or changing shifts reduce match options.
• Home setup risk: stairs/lighting/rugs can require a quick safety plan before day 1.